Not a Bad Wig*

February 1, 2010

Me being me, I always try to do something creative with almost everything I do.  Whether it is a dinner party, a holiday or a child's birthday.  I enjoy taking it to the next level.  It usually works out, I usually knock it out of the park and everyone is happy I went that extra mile.  This is not one of those times. 

I am the chairperson for an event at school for our students & their fathers,  they bring their children and everyone eats donuts 1 day before school starts.  This year I thought it would be fun to go with a whole theme, you know with matching colors and decorations.  The feather in our cap was that we got Krispy Kreme donuts for the big event, so I thought let's go Retro, big pink and turquoise.  My committee all agreed to dress like waitresses and even sport beehive wigs.  I could not believe they were such good sports, but they were.  My job was to order them on line.

Now this may seem like a silly task to some, but I had to do my research and I had to find the perfect wig, and um I wanted it to be pink.  I was also working within a budget and I needed 10 wigs.  I found (what I thought) a great on line costume store, I confirmed they had more than 10 in stock and I was stoked.  Better yet, the wigs were only $14.99 - damn, I am great at this, right? Ya, no.  Job done, project finished I just waited for them to arrive.

I could hardly stand it when they arrived this past Saturday.  I ripped the box open and the first thing was the color.  The pink was all wrong - the box had a light pink cotton candy color looking beehive, the one I had was more fluorescent pink, or licked cotton candy.  No big deal. I put the wig on and looked in the mirror.  Oh GAWD!  The wig had sections of hair poking out and sticking in all directions.  The nice coiffed wig I expected looked more like something an extra from a Dr. Seuss Musical would wear.  It was not good.  Not to mention the wig was sporting a mullet.  I was wearing a bright pink beehive mullet, I did not even know that hair style existed!  This was bad.....

I had my son take a picture of me in the wig, and I took one of the woman on the box it came in.  I typed out this quick email to the manufacturer:

Dear Don,

On January 26, 2010 I ordered 10 of your pink beehive wigs #50813.  My purchase order is 39784.  The wigs that I received and the picture of the wig on the box (and on your site) is completely different.  Not only does the wig not fit, it is crooked and the hair is sticking out in many directions.  The color is not the same as the picture on the box.  I have no idea how I can use these wigs.  Please see the attached picture of me wearing the wig, and the picture of the wig advertised on your site.

Please advise - as I am pretty sure these are NOT the same wigs I ordered.

Jamie Lentzner

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Jamie,

After a wig that size has been stored in a box like that, it will need some styling with a comb and a little hairspray before being worn.  If you would like to send the wigs back, I can only give you a store credit at my costume store and I can not accept any returns on wigs that have been tried on, that is against health regulations.

I am sorry that you are not satisfied with the wigs, but that really is not a bad wig for that price range and I have sold many of them with no complaints.  Wtih a little styling the wig would look much better than the image you sent me.

Please let me know how you would like to proceed.

Don

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Dear Don,

Well, I understand that the wig was shoved into a box, but the wig I received and the picture on the box are two totally different wigs.  The color is not even remotely close.  Also, the hair on the back of the wig near my neck is like a mullet.  It touches my shoulders.  No where in the description of the wig does it say "beehive mullet".  I assure you that was not the look I was going for.  The box also says Deluxe Quality with an exclamation mark, I question your definition of quality.  I can accept not taking returns had I just not liked the product, however your site has false advertising.  And citing a "not a bad wig for that price range" is beside the point.  Again, this wig does not resemble the photograph on your site.

I will try and cut the mullet off and style the wig today.  I do not have much of a choice as the event is next Wednesday.  I also do not have much use with a "credit" at your costume store in February.

Please feel free to use the photo I sent you on your site, so your customers know exactly what they are getting.

Jamie Lentzner

*About once a month I am going to share a little more about me, my life and what goes on at home.  Even though this blog is mostly about my business, I can not help letting some of my personality slip in.

Comments

[Jean Spare of Wholesale Clothing]

Wow! That's just wrong. It's businesses like that which gives online marketing a bad image. Good luck with trying to fix that wig. You might want to use some kind of adhesive to shape it into that beehive look. I'm not really sure if that would work though. :D

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The color is not even remotely close. Also, the hair on the back of the wig near my neck is like a mullet. It touches my shoulders.

[Stacie Dale]

OMG! You make me laugh! That photo is hilarious...sort of looks like a prostitute mug shot.

[Nojo]

What the store does is a false marketing strategy, and it's a wrong doing of so many companies. Maybe all you can do is fix it yourself, to look like the one in the picture box. If I received this also, I would get mad not to get exactly what is advertise. This whole thing is a total joke.

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i like this part of the blog:"It was not good. Not to mention the wig was sporting a mullet. I was wearing a bright pink beehive mullet, I did not even know that hair style existed! This was bad....." is very good

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I can't imagine myself wearing a bee hive wig. thanks for sharing this.

-mikee

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[Galine]

Hi there!
I have to thank you so much for this post. I know you wrote it over a year ago, but I was searching online hoping to find someone's experience wearing a beehive (I was going to buy one for Halloween but was very iffy about it).

This is the EXACT one I wanted to buy!! And I was also hoping it'd be a nice light pink, not some hot pink mess! I'm sorry about your experience, you really do take a chance buying something like a huge wig online! The guy was rather rude, but I hope other people find this blog and learn from your experience!

Thanks so much for this, you have saved me money and a hot pink mess of an embarrassment! haha

[Jennifer]

CORRECTION: Don is not the manufacturer of the wig. Rubies is the manufacturer of the wig and Don is a reseller. Rubies provides the image for the packaging. Every other store and site that sells that wig probably has the same image. Maybe Don was not as polite as he could have been, but the blame for the quality, or lack thereof, should be placed on the vendor. Pretty much all costumes and wigs are made overseas these days and are not that great. Great ones are really expensive. If vendors were held accountable for the quality of their products, maybe something would be done about it.