October 11, 2006.
I do consider myself a loyal business partner, and a loyal friend for that matter. I have stood loyal by:
- Failing Sales Channels
- Companies that do not pay their bills on time
- Sales Representatives that do not 'represent' very well
- Contract Employees that were not working out
- Small companies that helped me develop my brand
That being said......I feel awful about something that happened today. I have worked with a company for over three years. It is a small business owner that has helped me in many ways. I have gotten advice on computer programs, printers, color adjustments, paints to use, paper quality and weight, price cuts. We have gotten free training, we have worked well together.
However, we are now paying rent, we have an accountant, we have bills to pay. So, for the first time ever I had to get multiple quotes, one from my friend, two others from strangers. I got thee quotes and my loyal friend's quote was not the lowest. We discussed it, I was honest and said I had to go with the lowest bid - I said it's business.
So, I gave the job to a new company, discussed the process and moved on.
Today, I got a call from my associate and he wanted to try to get a better price. I reluctantly let him and assumed he could not match the price we had already established. Well, that's right he got a better price and he was asking us to go with his company. To be honest, I was tempted to go with what I was familiar with and make my friend happy. I almsot did, but then I thought about it for a few hours.
I had to go with my word, I gave my WORD to the other company and I had to stick with it. I am nervous about branching out, I admit it. I may get a raw deal, this is true. However I have to stick with my word, even if others don't.
So, that being said I had to ask myself if i was loyal? And yes, I still believe I am loyal, I will continue to use him and go to him for quotes, however I have to do what is best for my company. It's not personal, it's business. I have said THAT a number of times, so then why do I feel so crummy though?