September 21, 2007.
Yesirree pardner' I have come out with both guns blasting, take no prisoners if you will. I have a plan and that is helpful. I just read a blog last night that talked about changing direction for your company, even if it was not what you ever wanted to do. Successful entrepreneurs are creative, they are able to go with the flow, move with the punches......cry, pout and throw a tantrum when no one is looking.
If you have read this blog for any length of time, or you know anything about my philosophy you know one thing - I may start out negative, swearing, crying (uh we have addressed that) but I always come to a solution. The solution may take weeks, or months - but I do get there.
Fortunately I have figured some things out rather quickly:
I can win and will win on service when competing against other, similar products. I have been delivering my products on time, actually make that early for the past year. We have processes so tight that we have exceeded our deadlines, with almost a perfect record. We put customers first, we fix problems quickly, we are nice about it.
So, I have turned my turn around times around....sorry that sounded better in my head. I have been able (at a crucial time mind you - the Holiday season) to shorten my turn around time on a number of products.
- This is the time of year when most artisans start their Holiay cut-off dates around middle of November..........ah, I laugh at November! We keep taking orders till middle of December.
- This is the time of year when artisans put 4-6 weeks down as turn around time, because they are sooooo overloaded with orders.......pfff, again - we get overloaded with orders, guess what we do? No really guess? We bring in holiday help, we work extra hours - we prepare for the holiday season!
- We say YES when others say no. What a RUSH order? Sure! What you need that in a week? You betcha! Gift wrap? Okey Dokey! You lost the order, it's going to be late? No problemo, we will get that out for you!
Figure out what you do well and do it - that is my motto...oh, uh my other motto! Consider this part I of a series called, "Plagiarism-shmagerism....or uh, Copy-Cat Dirty Rat Don't Mess with Me, better yet....Bring it On! Oh, damn.....I need to work on this a bit more.
Not sure if I mentioned this earlier but I was in a sorority waaay back in the day, and we had these inspiration books where people wrote nice things about you, or left you messages. Now that I think of it, I would love to have one at home now....anyhoo - a good friend left me a message, right before she graduated. This is what she wrote:
"Jamie I know you will be a huge success in life, you have drive you have ambition and you are very talented. Oh hell, who am I kidding? We both know you will just knock anyone down that stands in your way"
Ah, I guess it is what it is, or I am what I am.