August 31, 2006.
So, not to sound like Debbie Downer, but but yesterday was not a great day. We had two problems, er challenges (as I have been advised <thanks hubby>to call them).
First, our Office Coordinator that was slated to start in less than a week decided it was not going to work out. Which puts JPD in a bit of a pickle as we start to slowly creep into Holiday Season (the job had been held open for about a month for this person). Oh and crying, did I mention that I did not cry?.
Second, I was working with someone and they did not seem to really grasp the job. After about an hour of training and explaining and showing there was still a huge gap there, and possible language barrier. Then when the work was done it was exact opposite of what I had done. They may not have understood what I said, or I explained it poorly, or...did not understand the program as well as they claimed.
Then two things happened soon after:
1. Our very high-end store in Beverly Hills paid us quite a compliment. Let me back track and mention we are manufacturing our products differently now (uh, better I guess). The owner got two new orders recently and said the writing was the 'most beautiful' we had ever done', so I was thrilled to get that compliment.
2. Our new Federal Express Rep actually went on our site, read our press, reviewed our products and sent the nicest email complimenting our company. She then called and continued to compliment JPD (I had to make her stop, it was embarrassing). She also forwarded one of our articles to her Manager (the hook in our SF Chronicle article was that my kids favorite part of the day was handing shipments to our Fed Ex driver and counting them for him).
I decided to forgo the pity party and do something productive.
So, moving forward both incidents has made me write an Office Coordinator job description for Craigslist. I had to sit down last night and list all the job descriptions, qualifications, perks, etc. It post earlier today.
Second it has forced me to create documentation on our existing process(right now...). Documenting and writing manuals is a must. For us to continue to grow and train people, I know this is the right step.
Though I doubt I will be getting any emails or phone calls with props for my writing of manuals and job descriptions.....